Frequently Asked Questions

Hiring a Virtual Assistant with us is a straightforward and hassle-free process, designed to ensure efficiency and client satisfaction. It starts with a discovery session to clearly define the roles and headcount you need. Once your requirements are established, we provide transparent pricing for your review.

Upon approval, we begin the recruitment process by leveraging our database and active headhunting efforts to source, evaluate, and conduct reference checks on the most qualified candidates. We then present the top candidates for your final interviews.

This process continues iteratively until you are completely satisfied with your selected team member, ensuring the perfect fit for your business needs and expectations.

Hiring a Virtual Assistant through Integrix Virtual Partners offers numerous benefits, including customised recruitment to match the VA's skills with your specific needs, access to high-quality candidates through targeted headhunting, and clear, transparent pricing with no hidden fees. 

Integrix ensures efficient onboarding, cultural and communication compatibility, and continuous quality assurance to ensure a perfect fit. Integrix can scale support as your business grows by adjusting responsibilities or adding team members. The streamlined process saves you time and resources, providing cost-effective, reliable virtual assistance that aligns with your goals.

At Integrix Virtual Partners, we specialise in providing Virtual Assistant services tailored to meet the unique needs of any industry. No matter your sector, we are committed to understanding your specific requirements and offering solutions that help streamline operations and boost productivity. 

Reach out to us today, tell us what you need and will find the right Virtual Assistant for you.

Outsourcing Virtual Assistants to the Philippines is highly popular for its cost-effectiveness and productivity benefits. With a skilled workforce proficient in English, businesses can access high-quality support at a fraction of the cost compared to other regions. The Philippines' favorable time zones also enable seamless collaboration, while the growing tech infrastructure ensures efficient and reliable services, boosting overall productivity for businesses. 

At Integrix Virtual Partners, we make the process effortless. Simply acknowledge our proposal, and we can get started right away. For larger engagements, we provide straightforward Terms and Conditions, all on a month-to-month basis with no lock-in period. 

Integrix Virtual Partners handles talent acquisition, ensuring that you have the right people for your business. Many candidates come with relevant experience and certifications, reducing the need for extensive training.

As the employer, you are responsible for training your virtual assistant on your company culture, history, products, services, processes, specialised software, and communication tools. While they work remotely, they are fully integrated into your team, becoming a seamless extension of your business. It’s important to maintain effective communication through regular check-ins, task management, and addressing any questions to ensure smooth collaboration.

Your virtual assistant should feel like a dedicated employee, with the added benefit of working remotely, allowing for flexibility and cost savings. You’ll have direct oversight and control over their tasks, performance, and development. 

At Integrix Virtual Partners, we ensure seamless communication between your business and your Virtual Assistant team, as if they were working from home. We encourage using your existing communication tools to maintain consistency and workflow. For those without tools, we offer support to implement popular platforms. This flexible approach ensures efficient collaboration and integration with your existing processes. 

We provide Virtual Assistants available 24/7, either full-time or part-time. Our Virtual Assistants are flexible and can align with your business’s specified working hours, making this especially advantageous for clients in different time zones from the Philippines. Whether you need your Virtual Assistant to follow your company's working hours or adjust to another time zone, we can accommodate your needs and ensure their availability during the required times. We offer a flexible, tailored approach to support your business requirements.

Our recruitment process is designed to quickly find the best candidate for your needs. Onboarding a new Virtual Assistant typically takes 2-3 weeks from the time the request is received, provided the proposal is signed promptly and the VA is selected. For simpler roles, such as part-time or project-based positions, onboarding can be completed in just a few days. 

Your Virtual Assistant is an integral part of your team! You have full control over task allocation and the quality of work, just as you would with staff working from home. Your Virtual Assistant is an extension of your team, only working remotely. 

Yes, Integrix Virtual Partners offers the flexibility to easily scale your team up or down based on your business needs. To expand your team, simply give us a written request, and we’ll promptly begin sourcing the required Virtual Assistant. If you need to reduce your team size, a 30-day notice is required to comply with Philippine Labour Laws. While we will attempt to reassign resources to other clients with your consent, if that’s not possible, redundancy may be necessary. We are committed to maintaining transparency and legal compliance, ensuring smooth transitions while protecting the interests of both parties. 

If a Virtual Assistant is not meeting expectations, just inform Integrix Virtual Partners management, and we will help resolve the issue. The approach will vary depending on the situation. For performance-related issues, we follow a structured performance management process, which includes fair warnings, an evaluation period, and an escalation process that may lead to termination if needed. If termination occurs for reasons other than performance, Integrix Virtual Partners will advise you on any impact or potential cost and will help with finding a replacement if necessary.